TERMS & CONDITIONS

1. "Account" means a registered robwatenhause customer account.

2. "Betting Account" means the primary wagering account held by a customer.

3. "Betting Account Wallet" means the wallet associated with the Betting Account used for sports and racing wagering.

4. "Betting Rules" means the rules governing the acceptance, cancellation and settlement of wagers set out in section 08 of these Terms, together with any market-specific rules published on the Platform.

5. "Showdown Account" means the portion of a customer's account used for showdown contest entries.

6. "Showdown Account Wallet" means the wallet associated with the Showdown Account.

7. "Customer" means any person who has registered an account with robwatenhause.

8. "Event" means any sporting event, race or contest on which robwatenhause offers wagering markets.

9. "Market" means a specific wagering opportunity offered by robwatenhause on an Event.

10. "Licence" means New South Wales wagering Licence No. 3297/2023/WB.

11. "Licence Holder" means Robert Waterhouse, the holder of New South Wales wagering Licence No. 3297/2023/WB.

12. "Operator" means Tarpin Finance Pty Limited (ABN 84 622 556 423), the company that operates the Platform under the Licence.

13. "Platform" means the robwatenhause website, mobile site and any associated applications.

14. "Regulator" means Liquor & Gaming NSW.

3.1 These Terms and Conditions constitute a binding agreement between robwatenhause (operated by Tarpin Finance Pty Limited under the Licence held by Robert Waterhouse) and the Customer.

3.2 robwatenhause reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated via email or Platform notification.

3.3 These Terms and Conditions are governed by the laws of New South Wales, Australia.

4.1 To open an account, a person must: be at least 18 years of age; be a resident of Australia; not be a self-excluded person under BetStop; and provide truthful personal information.

4.2 Each customer is permitted to hold only one account. Duplicate accounts will be closed and associated wagers voided.

5.1 robwatenhause verifies the identity of every Customer in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF) and the conditions of the Licence.

5.2 Verification is normally completed electronically at registration using the full name, date of birth and residential address you provide, checked against independent data sources. Where electronic verification is not possible, you must provide, within 14 days of registration, a copy of a current government-issued photo identification document (Australian driver licence or passport) and, if requested, a secondary document such as a Medicare card, utility bill or bank statement issued within the last 3 months.

5.3 Until verification is complete, the Account is restricted: you may deposit and place wagers, but withdrawals will not be processed, deposit and stake limits may be reduced, and the Account will be suspended if verification has not been completed within 14 days of the first deposit. Wagers already accepted remain valid and are settled in the ordinary way.

5.4 If we are unable to verify your identity, or if the information you provide is found to be false, inaccurate, incomplete or belonging to another person, the Account will be closed. Deposited funds, less any wagers already settled, will be returned to the source of the deposit once we are satisfied that doing so is lawful. Winnings derived from an Account opened with false information may be withheld and the matter reported to the Regulator.

5.5 We may repeat or update verification at any time, including when your personal details change, when an unusual pattern of transactions is detected, or when required by law or the Regulator. Identification documents are handled in accordance with our Privacy Policy and retained only for as long as the law requires.

6.1 Permitted payment methods. Deposits may only be made using the payment methods shown at the cashier on the Platform, which are debit-based methods registered to an Australian financial institution. Credit cards, credit-linked digital wallets and cryptocurrency are not accepted, in accordance with Australian law.

6.2 Third-party payments. Every payment method must be held in the name of the Account holder. Deposits from third parties, business accounts, or cards and accounts held in another person's name will be refused or reversed; repeated attempts may result in suspension of the Account.

6.3 Deposit limits. Deposits are subject to any deposit limit you have set. A deposit that would exceed your limit is declined until the period resets. Reductions to a limit apply immediately; increases take effect only after the 7-day cooling-off period described on the Deposit Limits page.

6.4 Withdrawals. Withdrawals are paid only to a verified bank account or debit card held in the Account holder's name and, wherever possible, to the method used to deposit. Requests are reviewed within one business day; funds usually arrive within 1 to 3 business days for card payments and up to 5 business days for bank transfers, depending on your financial institution.

6.5 Withdrawal verification. Before a withdrawal is released we may require that identity verification is complete, that the destination account has been confirmed, and that the amount requested is not the subject of unsettled wagers, promotional conditions or an open investigation. We may ask for additional information before releasing large or unusual withdrawals.

6.6 Source-of-funds checks. Where required under AML/CTF obligations, or where the volume or pattern of transactions warrants it, we may ask you to provide evidence of the source of your funds or wealth, such as payslips, bank statements or sale documents. Withdrawals may be held until satisfactory evidence has been received and reviewed.

6.7 Rejected and reversed transactions. A deposit that is declined, charged back or reversed by your financial institution will be removed from the Account. Any wagers placed with those funds will be voided, the Account may be suspended, and any resulting negative balance must be repaid before the Account can be used again.

6.8 Fees and errors. We do not charge deposit or withdrawal fees; your financial institution may. Funds credited to an Account in error remain the property of the Operator and may be deducted from the Account or otherwise recovered from you.

7.1 Voluntary closure. You may close your Account at any time through your account settings or by contacting Support. Unsettled wagers are settled in the ordinary way, and the remaining verified balance is returned to a payment method in your name within 5 business days of settlement.

7.2 Responsible gambling closures. A break, self-exclusion or BetStop registration requested through the responsible gambling tools takes effect immediately and cannot be reversed before the chosen period ends. Remaining funds are returned as described in 7.1, and no marketing is sent for the duration of the exclusion.

7.3 Suspension. We may suspend an Account, in whole or in part, while we investigate a suspected breach of these Terms, unusual wagering activity, a payment reversal, an integrity concern raised by a sports or racing body, or a request from the Regulator or a law enforcement agency. We will notify you that the Account is suspended and, where lawful, the reason. Wagering and withdrawals are paused until the investigation concludes.

7.4 Closure for breach. We may close an Account where you breach these Terms, provide false information, are under 18 years of age, place wagers while located outside Australia, or are registered with BetStop. Depending on the breach, wagers may be voided and winnings withheld to the extent permitted by law and the Licence.

7.5 Duplicate accounts. Only one Account per person is permitted. Where duplicate Accounts are identified, all but the original Account will be closed, wagers placed through the duplicates voided and stakes returned, and any promotional benefit obtained through the duplicates recovered.

7.6 Fraud and integrity concerns. Accounts linked to fraud, money laundering, match-fixing, the use of inside information, wagering on behalf of another person or automated betting software will be closed and the matter reported to the Regulator and, where appropriate, law enforcement. Funds may be withheld while an authority investigates.

7.7 Treatment of remaining funds. Unless a law, court order or regulatory direction requires otherwise, the verified cash balance of a closed Account is returned to you within 10 business days. Balances on Accounts that cannot be verified are held until verification is complete. An Account with no login for 12 months is treated as dormant; we will attempt to contact you before returning any balance.

8.1 Acceptance of bets. A wager is accepted only once it has been confirmed on the Platform and appears in your bet history with a transaction reference. Until then, a selection in your bet slip is a request only. We may decline any wager, in whole or in part, without giving a reason, and may limit the stake accepted on any Market.

8.2 Prices and stakes. The odds displayed at the moment of confirmation apply. If a price changes while a wager is being processed, you will be asked to accept the new price before the wager is placed. Minimum and maximum stakes, and the maximum payout for each sport, race type and Market, are published on the Platform.

8.3 Cancellation. Once a wager has been accepted, it generally cannot be cancelled or changed by the Customer, except where these Betting Rules expressly permit it or the law requires it.

8.4 Obvious errors. Where a price, Market, handicap or line is materially different from the prevailing market price at the time of acceptance (for example an inverted price, an incorrect participant or a decimal error), we may void the wager and return the stake, or, with your agreement, settle it at the correct price. Wagers accepted after the result was known will be void.

8.5 Void wagers. A wager is void and the stake returned where the Event is abandoned, cancelled or postponed and not completed within 48 hours of its scheduled start; where a selection does not take part; where the Market was offered in error; or where these Terms otherwise require it. A void leg of a multi is settled at odds of 1.00 and the remaining legs stand.

8.6 Abandoned and postponed events. If a Market has already been decided when an Event is abandoned or postponed, it is settled on the decided result. Racing wagers are refunded if the race is abandoned or the runner is a late scratching; deductions are applied to fixed-odds prices in accordance with the published deduction table, and Same Race Multi wagers are settled on the official finishing order.

8.7 Market errors. Where a Market has been set up incorrectly (wrong participants, wrong Event date, wrong handicap or line), all wagers on that Market may be voided and stakes returned, whether the error is discovered before or after the Event.

8.8 Maximum payouts. The maximum net winnings payable to a Customer on any single wager and across all wagers settled in a day are those published on the Platform at the time the wager is placed. Where a wager would exceed the applicable limit, the payout is capped at that limit.

8.9 Settlement corrections. Wagers are settled on the official result declared by the governing body at the time of settlement. If a result is later amended, or a wager was settled incorrectly, we may re-settle the wager and adjust the Account balance accordingly, including recovering any amount overpaid.

11.1 How to lodge a complaint. If you are unhappy with any aspect of our service or with the settlement of a wager, contact our Support team through the Contact Us form or by email to support@robwatenhause.com. Please include your account email, the date of the event, the bet reference (where relevant) and a description of the issue.

11.2 Internal process. We acknowledge every complaint within 2 business days and aim to provide a substantive response within 10 business days. Where a complaint requires information from a third party, such as a racing authority or payment provider, we will tell you and give you a revised timeframe. A complaint about the settlement of a wager must be raised within 30 days of settlement.

11.3 Internal escalation. If you are not satisfied with the response, you may ask for the complaint to be reviewed by a senior manager who was not involved in the original decision. The review is completed within a further 10 business days and its outcome is provided to you in writing.

11.4 External escalation. If the complaint remains unresolved after the internal review, or 30 days have passed since you lodged it, you may refer the matter to Liquor & Gaming NSW, the New South Wales regulator responsible for the Licence. Nothing in this section prevents you from seeking advice or assistance from a consumer protection body or from exercising any other right under Australian Consumer Law.

11.5 Records. We keep a record of every complaint and its outcome for the period required by the Licence and make those records available to the Regulator on request.

22.1 Any racing or sport promotions, where legally available, are subject to individual rules. In compliance with NSW laws, robwatenhause does not offer signup incentives or wagering inducements to non-registered members.

22.2 Promotional offers are not guaranteed and may only be made available to eligible customers where permitted by applicable law. Each promotion is subject to its own specific terms, eligibility criteria, validity period and wagering conditions, which are published with the promotion and form part of these Terms for the customers who take part.

22.3 robwatenhause reserves the right to withdraw or amend a promotion where permitted by law, including where a promotion is found to contain an error, is being abused, or can no longer be offered lawfully. Amendments do not affect a promotional benefit already credited in accordance with the promotion's terms.

22.4 Promotions will not be offered or advertised where doing so would constitute a prohibited inducement under applicable New South Wales wagering laws. Promotions are never offered to customers who have taken a break, self-excluded, registered with BetStop or opted out of marketing, and a promotional benefit may be withdrawn from any customer who breaches these Terms or the promotion's own terms.